Accessibility statement for the Portal

This accessibility statement applies to the Portal for where registered users can access their information on:

This website is run by Leeds City Council. We want as many people as possible to be able to use these online services. For example, that means you should be able to:

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website

We know that some parts of the portal are not fully accessible, these include:

Feedback and contact information

If you need information on this portal in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us using the following methods:

We'll consider your request and get back to you in 7 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think that we're not meeting accessibility requirements, please email us:

Enforcement procedure

The Equality and Human Right Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Capita One (as a part of Capita Business Services Limited) and Leeds City Council are committed to making this website accessible, in accordance with the Public Sectors Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Navigating and accessing information

The Click4Assistance (webchat) dialog is not fully keyboard accessible at some combinations of text zoom and browser size as it is not always possible to see where the focus indication is and act on it. This fails WCAG 2.1 success criterion 2.1.1 (A) Keyboard.

When an updated version of Click4Assistance (not developed by Capita) becomes available Leeds City Council will be informed.

What we're doing to improve accessibility

We continuously assess and improve the accessibility of this website with ongoing releases throughout the year.

Preparation of this accessibility statement

This statement was last reviewed on 13th October 2023.

The website was last tested on 13th October 2023. The test was carried out internally by Capita One.

We tested a sample of core pages within the website using tools including Axe, NVDA and WCAG Color Contrast Checker as well as some manual review; these sample pages were selected to represent most controls and functionality offered in the portal.