Accessibility statement for the Portal
This accessibility statement applies to the Portal for where registered users can access their information on:
- Council Tax
- Business Rates
- Housing Benefits & Council Tax Support
- Landlords - details of the Housing Benefit payments paid direct to you
- Free school meals
This website is run by Leeds City Council. We want as many people as possible to be able to use these online services. For example, that means you should be able to:
- Navigate the majority of the website using just a keyboard
- Listen to the majority of the website using a screen reader
- Change the majority of the colours, font, text appearance, and spacing if required via your browser
- Zoom in up to 200% with most text remaining fully visible on the page
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website
We know that some parts of the portal are not fully accessible, these include:
- The third party control used for online chat is not fully accessible
Feedback and contact information
If you need information on this portal in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us using the following methods:
- Email: your.account@leeds.gov.uk
We'll consider your request and get back to you in 7 working days.
Reporting accessibility problems with this website
We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think that we're not meeting accessibility requirements, please email us: your.account@leeds.gov.uk.
Enforcement procedure
The Equality and Human Right Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website's accessibility
Capita One (as a part of Capita Business Services Limited) and Leeds City Council are committed to making this website accessible, in accordance with the Public Sectors Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Navigating and accessing information
The Click4Assistance (webchat) dialog is not fully keyboard accessible at some combinations of text zoom and browser size as it is not always possible to see where the focus indication is and act on it. This fails WCAG 2.1 success criterion 2.1.1 (A) Keyboard.
When an updated version of Click4Assistance (not developed by Capita) becomes available Leeds City Council will be informed.
What we're doing to improve accessibility
We continuously assess and improve the accessibility of this website with ongoing releases throughout the year.
Preparation of this accessibility statement
This statement was last reviewed on 13th October 2023.
The website was last tested on 13th October 2023. The test was carried out internally by Capita One.
We tested a sample of core pages within the website using tools including Axe, NVDA and WCAG Color Contrast Checker as well as some manual review; these sample pages were selected to represent most controls and functionality offered in the portal.